Terms & Conditions

Countertop

Schedule an appointment and bring the countertop measurements and layout. During the appointment:

• Choose any sample(s) you would like us to price.
• Discuss edge profiles, finished and unfinished sides, backsplash, and if removal and disposal of the current countertop is needed.

Cabinet en-Counter does not provide countertop measurement services.

Pre Template Checklist (Download PDF)

Installation Checklist (Download PDF)

Cabinet en-Counter is not responsible nor will accept responsibility for damage to countertops during fabrication, transportation, delivery, or installation. Cabinet en-Counter will not coordinate the template, delivery, or installation of a countertop purchased through a third party.

Design Services

Cabinet en-Counter provides design services for a flat fee. This rate or flat fee is completely separate from the design fee. If designs are needed in less than 72 hours Cabinet en-Counter has a non-refundable $1,500 “Expedite” fee. This fee will not be applied to any purchase.

Appliance Delivery

At Cabinet en-Counter, our customer’s total satisfaction is our top priority. Most returns can be avoided. When deciding on your purchase, please follow these tips:

• Carefully measure the area in which your appliance will be placed, as well as any doorways, hallways, and stairwells to ensure the appliance can be brought into the desired location.
• It is equally important to know the correct color of the item, fuel type (electric, natural gas, or liquid propane), and voltage of the outlet that you will be using for the appliance before purchase.
• Certain appliances require dedicated circuit breakers before installation, it is the customer’s responsibility to review all product manuals to ensure they meet the necessary requirements and specifications for all appliances.

The consumer is responsible for all hardwired connections, including:

• Gas lines
• Plumbing
• Built in electrical
• Existing venting & ducts
• Extending drain & fill hoses beyond the manufacturer’s length

Carefully review any information to be submitted by a Contractor / Builder on your behalf for accuracy, before submission to our Sales staff for purchase, as Cabinet en-Counter will not assume responsibility for any incorrect items ordered.

Be sure to review your invoice/receipt for accuracy. Make sure the delivery address, contact information, and model numbers are correct, and alert us immediately of any inaccuracies before delivery.

We will not accept responsibility for damage to any pre-existing old or corroded pipes, faulty connections, plumbing, or venting not done to code. You may be asked to obtain a licensed electrician or plumber. We reserve the right to refuse installation of any product for refund of installation costs when applicable.

Ordering

Our merchandise is not kept in stock at our warehouse and is being ordered specifically for you. All special and custom items cannot be canceled, returned, or refunded.

Due to the nature of special and custom orders, the timeframes Cabinet en-Counter estimates are only estimates and actual shipping times may vary.

Payment & Refund Policy

Cabinetry, Countertops, Hardware, Fittings and Fixtures Payment Terms:

• Cash
• Check ($50 fee for bounced checks)
• Bank transfer (ACH/ ETF)
• 50% Deposit of the entire project
• 45% At the time of the cabinetry delivery
• 5% Day of countertop installation

Appliance Payment Terms:

• Cash
• Check ($50 fee for bounced checks)
• Debit card
• Credit card (3% convenience fee will be applied)
• Bank transfer (ACH/ ETF)
• 50% Deposit
• 50% Before delivery if paying by card or on the day of delivery with a check

Late charges will be applied to the final payment after a seven day grace period of 5% per month.

Refunds and Cancellations

Once the 50% deposit of the entire project is made clients have 3 business days to change their mind until we order the material, after 3 business days, all orders are non-refundable, not returnable, and are not able to be canceled.

Appliance orders may be canceled if Cabinet en-Counter has not received the appliance(s). This excludes special order and custom order appliances. Appliances have a seven day return policy. The appliance(s) need to be in the original packaging with all of the manufacturer’s paperwork. If the appliance(s) have been installed or registered the appliance(s) to start the warranty period are not returnable.  Appliances are subject to a 25% restocking fee if deemed returnable. As such, Cabinet en-Counter will not reimburse the Client if a refund from the vendor or cancellation of the order is not possible.

Clients have a seven day return policy for hardware and plumbing. Tile is not returnable. The seven day return policy comes into effect when the items have been received by Cabinet en-Counter or arrived at the Client’s residence if item(s) are drop shipped. If the product is directly shipped to the Client’s home, the seven day return policy starts the day of delivery. A 25% restocking fee will be applied. Returns must be in their original packaging.

Orders for special products, custom products, floor models & clearance merchandise are non-cancellable & deposits are non-refundable.

Storage

Cabinet en-Counter will store 30 days for cabinetry and 14 days for appliances once the order has been completed. Cabinet en-Counter will notify the client when their entire order has been received. After the storage window is over, we will charge the client $100 per week. This fee will not be prorated.

Delivery & Installations

Our shared goal is to deliver your order professionally and courteously right to your home.

Please provide any specifications of entry and delivery pathway to your home, such as the number of stairs/flights, and the width of doorways. We ask to make sure the pathway into the customer’s home is free and clear of anything that may inhibit the efficiency of the delivery and installation, such as rugs, desks, tables, chairs, and wall décor.

Merchandise Pick-up

Merchandise pick-ups are available to consumers during Cabinet en-Counter hours of operation at our warehouse. Cabinet en-Counter will not accept any responsibility for damaged product(s) reported after the consumers’ pick-up has been completed. If concealed damage is discovered, it must be reported within 24 hours of pick-up.

Acceptance of Merchandise

We require that all product(s) be thoroughly inspected before accepting and signing for them. Be sure to peel back all plastic coverings & inspect both the internal and external condition of the product as concealed damage can exist even though the packaging is intact for a tailgate delivery.

The consumer and their agents acting on their behalf (Renter, Builder, Contractors, Handymen, or anyone else working at your home at the time of delivery) signing for the order are responsible for thoroughly checking the condition of all products received as stated above, even if you are planning on setting up or installing the appliances at a later date. Anyone accepting merchandise on your behalf is bound by all the terms and conditions of our policies as listed on this website. If you observe any damage to the merchandise, refuse the delivery of the product and note the reasons for refusal on the copy of the customer’s invoice.

Cabinet en-Counter will not assume responsibility for any damages discovered after product(s) are signed for and accepted by the purchaser or agents signing on their behalf. Please contact Cabinet en-Counter immediately at 603-448-9700 or e-mail us at info@thecabinetencounter.com if you require additional assistance.

Please know that accidents though rare can sometimes occur during the delivery process, please note any damages to your home or personal property. Cabinet en-Counter will ask you to provide pictures of the damages, as well as estimates for repair and reimbursement for their review.  Please feel free to contact at 603-448-9700 or e-mail us at info@thecabinetencounter.com

If you require additional assistance and we will be happy to provide our support.

Defective Merchandise

All products offered by Cabinet en-Counter include a full 1 year Manufacturer’s warranty. Please review your product manual for use and care instructions as well as complete warranty details and contact information.

The product manufacturer is solely responsible for all defective merchandise, claims, and warranties of all appliances for a minimum of 1 year (see product manual). If you receive a product that is functionally defective upon first use, please contact us immediately. Cabinet en-Counter will facilitate scheduling a factory authorized technician to assess the issue with your appliance(s). Any requests for repairs or replacements must be addressed directly with the manufacturer. If you have any trouble obtaining their assistance with your product, contact Cabinet en-Counter or e-mail us at info@thecabinetencounter.com

The manufacturer’s warranty is invalid on any residential product installed for commercial use or sold to another retailer for resale. All product warranties are valid within the continental United States only and are rendered null and void if the product is transferred outside of the continental United States (i.e.: Canada, Hawaii, Mexico, etc.).

Return Policy

Upon receipt of your product(s) please consider the following: Fully crated, factory sealed, unopened product(s) complete with original box, packaging materials, manuals, and accessories may be returned or exchanged within 5 business days of original delivery date only. A 25% restocking fee will be assessed for each appliance and the customer will be responsible for arranging for the appliance to be returned similarly as was originally received. Items must be in the exact condition in which you received them.

Seasonal items such as BBQs and Air Conditioners; are non-returnable once assembled or installed.  Please refer to the Manufacturer’s product warranty & our policy for “Defective Merchandise” for additional information.  Any refunds authorized by the manufacturer will be in the form of store credit only.

Cabinet en-Counter will not be responsible or assist with shipping or damage claims on any product(s) transferred by the consumer to another location that is other than the original delivery address or beyond our sales territory.

Appliances without the original packaging materials, manuals, and accessories, installed appliances, special or custom order items, floor models, clearance items, or if the warranty card or rebate forms have been submitted are not returnable.

Extended Warranty Service Plans

An Extended Warranty Plan can be purchased with your product when the customer registers the appliance with the manufacturer.  Please allow 5 business days after delivery for the registration to be completed.  If the product is registered, the product cannot be returned.

During the first year, your appliance is fully covered by the manufacturer’s warranty or any additional years stated by the manufacturer

Mail-In Rebates

The consumer is solely responsible for filling out all applicable rebate forms and submitting them as per the terms, conditions & deadlines listed on the rebate form. Keep copies of all submissions for your records. If issues arise regarding the payment of rebates or the amount received, you will need to contact the rebate company listed on the form directly to resolve them.  Most rebates take 12-16 weeks for the rebate companies to process. To locate your rebates, please type your model number in the search field on our website, click on the product, then scroll down and click on the Rebate Tab, then click and print the rebates that apply to your purchase.

Website Errors

Cabinet en-Counter makes every effort to ensure that the information on thecabinetencounter.com website is accurate, complete, and current. Despite our best efforts, there may be instances when information about a product contains inaccurate or incomplete data, including the product’s price, availability, or description. Cabinet en-Counter makes no warranty or guarantee that the information on thecabinetencounter.com website is error-free, complete, or current. We reserve the right to correct errors and/or update the content on thecabinetencounter.com website at any time without notice. Cabinet en-Counter also reserves the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, even if the order has been confirmed.

Disclaimer

Customers agree to the terms published when they place an order with Cabinet en-Counter. Customer authorizes their credit card company to abide by these terms. Cabinet en-Counter reserves the right to cancel orders at any time. All orders are considered purchased in the state of New Hampshire. All disputes or lawsuits will abide by the State of New Hampshire’s legal system; we reserve the right to go to arbitration to handle all legal actions and to recover all expenses via counterclaim.

Cabinet en-Counter reserves the right to refuse all returns. At Cabinet en-Counter customers are our most important asset and any information obtained online is kept protected by a variety of security measures we have implemented. We will never sell, share, or distribute any of our client’s information to third parties not associated with our company, this does not include trusted third parties who assist us with our website, business, or servicing you. Your information will be used to process all transactions related to your order.